Get in touch
Need Assistance?
- dealerservices@usacs.net
- Phone number
- (800) 422-2300
App Feedback?
- support@kirkwork.co
- Phone number
- (315) 898-8090
Frequently asked questions
You might have questions, we might have the answers.
- What is the Monitoring Center?
- The Monitoring Center is the call center and alarm processing center for your alarm company. This is where the alarm signals from your alarm panel are sent.
- Is USAConnect an app that I have to download and install?
- No, it runs in a web browser on your device (Chrome/Safari). It will launch when you press on the link in the text message you receive when your alarm panel generates an event to the Monitoring Center.
- What if I don't remember my Passcode?
- You will have to call your alarm company and request your monitoring center pin/passcode.
- I requested service, when can I expect to hear back from the alarm company?
- The service request has generated an email to your alarm company with the details of the alarm event included. They will reach out to you soon to address your service needs.